that's classy

the ritz may have fluffy pillows and comforters. it may have a phone in the bathroom, two thick terrycloth robes, and a pair of warm slippers for your use. it may also have a wooden chest full of exotic coffees and teas, a scale that tells you you're five pounds lighter than you actually are, and a tray full of chocolates just waiting for you to check in.

but it also has a wireless network that costs $6 for 15 minutes and charges other rooms when you access it, low-flow shower heads that make you look like that one episode of seinfeld, a clock radio that doesn't have an evident "off" button, and a fuzzy "hotel services" TV station that makes it almost impossible to read as you're trying to take advantage of video check out.

also, despite the enthusiastic doorman wearing the top hat, the ritz also has awful customer service ... world class awful.

"we don't have your reservation, you can use the phone over there to call another hotel."

"oops, here it is."

i don't see an apology there.